bjapp FAQ – Your Questions, Answered

The minimum age for a bjapp account is 18 years. This is a strict rule with no exceptions. You will be asked to confirm your age during registration, and identity verification — which includes confirming your date of birth against official documents — is required before your first withdrawal is processed.

No. Each person may hold exactly one bjapp account. Creating duplicate accounts — under different email addresses, mobile numbers or names — is a violation of bjapp's Terms and Conditions. If duplicate accounts are detected, all related accounts will be permanently closed and any balances forfeited. If you think your original account has been lost, contact support to recover it before registering again.

Account verification on bjapp (also called KYC — Know Your Customer) requires you to submit a copy of your valid CNIC. This can be done through your account settings after registration. Verification is required before your first withdrawal is processed. We recommend completing it early so there are no delays when you want to withdraw your winnings. The process typically takes 1 to 24 hours after document submission.

You can request account closure by contacting bjapp support via live chat or by emailing support@bjapp.click. Before closure, any available balance will be withdrawn to your registered payment method. If you are closing your account because of gambling-related concerns, we strongly recommend using the self-exclusion option instead — it provides better protection than a standard closure. See the Responsible Gaming page for details.

Yes, but this requires identity verification to prevent unauthorised changes. Contact bjapp support via live chat with proof of your identity (CNIC) and the new contact details. For security reasons, changes to registered email or mobile number cannot be made through the self-service account settings — they must go through the support team.

The minimum deposit on bjapp is Rs 200. This applies regardless of the payment method you use. There is no maximum deposit limit for standard accounts, though higher amounts may require additional verification for security purposes.

bjapp accepts the following Pakistani payment methods:

• Easypaisa — mobile wallet, fastest option
• JazzCash — mobile wallet, very fast
• NayaPay — digital wallet
• SadaPay — digital wallet
• IBFT Bank Transfer — all major Pakistani banks
• Visa/Mastercard — debit and credit cards

All transactions are in PKR. No international payment methods or cryptocurrency are currently accepted.

Easypaisa and JazzCash deposits typically clear in under 7 minutes. NayaPay and SadaPay are similar. IBFT bank transfers take 1 to 3 business hours during banking hours (Monday to Friday, 9am–5pm PKT). Card deposits via Visa/Mastercard usually reflect within a few minutes. If a deposit has not appeared after the expected time, contact bjapp support with your transaction reference number.

First, check that the payment was confirmed on your end — Easypaisa and JazzCash both send an SMS confirmation when a transaction goes through. If you received a confirmation but the balance has not appeared in bjapp after 30 minutes, contact support via live chat with your transaction ID, the amount in PKR, the time of payment and the payment method. Our team will trace the transaction and credit it manually if needed — this usually takes a few minutes.

bjapp does not charge its own fees for deposits. However, your payment provider — Easypaisa, JazzCash or your bank — may apply standard transaction charges on their end. Check with your payment provider if you are unsure. The amount that arrives in your bjapp account should equal the amount you sent minus any provider-side fee.

For verified accounts, Easypaisa and JazzCash withdrawals process in approximately 7 minutes on average. IBFT bank transfers take 1 to 3 business hours. Card withdrawals depend on your bank but typically take 1 to 3 working days. All withdrawal timings assume your account is fully KYC verified. Unverified accounts will have withdrawals held until identity verification is complete.

The minimum withdrawal on bjapp is Rs 500. This applies to all payment methods. If your available balance is below the minimum withdrawal threshold, you will need to top up or play through some of it before requesting a withdrawal.

Identity verification is required for two reasons: it protects your account from unauthorised withdrawals, and it is a standard compliance measure for all licensed gaming operators. bjapp requires a copy of your valid Pakistani CNIC. This is a one-time process — once your account is verified, future withdrawals process without additional document checks under normal circumstances.

The most common reasons for a declined withdrawal on bjapp are:

• Account not yet KYC verified
• Active bonus with incomplete wagering requirements
• Withdrawal amount below the Rs 500 minimum
• Payment account details not matching the name on the bjapp account
• Pending security review triggered by unusual account activity

If none of these apply, contact support via live chat with your withdrawal reference number and we will investigate immediately.

bjapp does not charge platform fees for withdrawals. Your payment provider may apply their own transfer charges, particularly for IBFT bank transfers. Check with your bank or wallet provider for their fee structure. The amount bjapp sends is always the full withdrawal amount you requested.

New bjapp players receive a welcome bonus on their first deposit. The exact bonus amount and percentage are shown on the promotions section when you register. You need to deposit a minimum of Rs 200 to activate the welcome offer. Bonus funds are added to your account immediately after the qualifying deposit clears. The welcome bonus is only available once per player, per household and per device.

Wagering requirements — also called rollover or playthrough — mean you need to bet the bonus amount a certain number of times before you can withdraw any winnings derived from it. For example, a 10x wagering requirement on a Rs 1,000 bonus means you need to place Rs 10,000 in total bets using bonus funds before the bonus converts to withdrawable cash. Progress is tracked in real time on your bjapp account dashboard. Not all games contribute equally to wagering — check the bonus terms for specific game contribution rates.

Bonuses on bjapp have an expiry date — once the time limit passes without the wagering requirement being met, the bonus and any associated winnings are removed. You can also forfeit a bonus manually by opting out in account settings. If you believe your bonus was removed in error, contact support within 48 hours with details of the bonus and your account and we will investigate.

Every bjapp account earns loyalty points on every real-money bet placed. Points accumulate and move you through five VIP tiers: Bronze, Silver, Gold, Platinum and Diamond. Higher tiers unlock benefits including weekly PKR cashback, higher deposit and withdrawal limits, dedicated support, and exclusive promotions. Your current tier and points balance are shown on your account dashboard after you login. Visit the VIP Club page for full tier details.

During registration on bjapp, Step 1 includes an optional field for a promotional code. Enter your code there before completing registration to have the associated bonus applied to your account. Promo codes entered after registration may be activated through the promotions section of your account dashboard, or by contacting support. Codes are case-sensitive and have expiry dates — make sure to use them before they expire.

Aviator is a crash-style game where a multiplier climbs from 1x upward after each round begins. You place your bet before the round starts and cash out at any point while the multiplier is climbing. The round ends when the plane "flies away" — a random crash point. If you cash out before the crash, you win your bet multiplied by the multiplier at the time of your cashout. If you do not cash out before the crash, your bet is lost. Rounds are fast — typically 10 to 30 seconds. Visit the Aviator Game page for strategy tips and more detail.

bjapp's live casino includes live baccarat, live roulette, live blackjack and several Andar Bahar and Teen Patti variants popular with Pakistani players. Games are streamed in HD with real dealers. Tables operate 24/7 with multiple betting limits to suit both casual and high-stakes players. Visit the Online Casino and Baccarat pages for full details.

Yes. bjapp has a dedicated jackpot slots section with progressive and fixed jackpot slot games. Progressive jackpots grow with every bet placed across the network until they are won. Jackpot amounts are displayed in real time in PKR on the Jackpot Slots page. There is no separate entry fee — you simply play the slot and you are automatically eligible for the jackpot on qualifying bets.

Virtual sports on bjapp are computer-simulated sporting events — cricket, football, horse racing and others — that run continuously 24/7, independent of real-world schedules. Each virtual event lasts about 3 to 5 minutes. You place bets before or during the event just like regular sports betting. Results are generated by a certified random number generator, making every event fair and unpredictable. Visit the Virtual Sports page for available markets.

Yes. All bjapp games — slots, crash, virtual sports and RNG table games — use certified Random Number Generators (RNG) that are regularly audited by independent testing laboratories. Live dealer games use real physical equipment (cards, roulette wheels) streamed in real time. The house edge on each game is fixed and disclosed in the game information panel. bjapp does not manipulate results.

Login to your bjapp account and navigate to Account Settings → Security. Enable 2FA and verify your Pakistani mobile number. After activation, every new login requires a 6-digit OTP sent by SMS to your registered number. This is the most effective way to protect your account and is strongly recommended, particularly if you use Easypaisa or JazzCash for withdrawals.

Contact bjapp support immediately via live chat — available 24 hours a day. Our security team can lock your account within minutes. Change your password straight away from a secure device. Review your recent login history and transaction history for anything unfamiliar and report every suspicious entry to support. Enable 2FA as soon as you regain access. bjapp will investigate and, where funds were taken from your account without your authorisation due to a platform-side issue, work to restore them.

Go to the bjapp Login page and click "Forgot password?". Enter your registered email address and a reset link will be sent immediately. The link is valid for 30 minutes. If you no longer have access to your registered email, contact support via live chat for manual account recovery. You will need to verify your identity with your CNIC.

Login to your account and go to Account Settings → Responsible Gaming. Choose daily, weekly or monthly deposit limit and enter the PKR amount. Reductions take effect immediately. Increases have a 24-hour cooling period before activating. You can also ask support to set a limit for you via live chat — it will be active within minutes.

Self-exclusion closes your bjapp account for a chosen period — minimum 6 months, or permanently. During the exclusion, you cannot deposit, bet or receive promotional communications. It cannot be reversed before the period ends. Request self-exclusion through Account Settings → Responsible Gaming, or contact support via live chat. Any available balance is returned to your registered payment method on request. For more information, visit our Responsible Gaming page.

Yes. bjapp's cool-off period lets you pause your account from 24 hours up to 6 weeks. During a cool-off, deposits, bets and promotional messages are suspended. The cool-off cannot be cancelled before it expires — this is intentional. It is a lighter option than self-exclusion and ideal if you want a short break to regain perspective. Access it through Account Settings → Responsible Gaming or via support chat.

bjapp support is available 24 hours a day, 7 days a week through two channels: live chat (accessible from the bottom-right corner of any page when logged in) and email at support@bjapp.click. Live chat is the fastest option — most queries are resolved in under 5 minutes. Email responses typically take 2 to 6 hours. Support is available in both English and Urdu.

Yes. bjapp's support team handles queries in both Urdu and English. If you are more comfortable communicating in Urdu, start your live chat message in Urdu and our agent will respond accordingly. Email support in Urdu is also accepted.

Start by contacting bjapp support via live chat or at support@bjapp.click with full details of your complaint — your account email, the nature of the issue, relevant dates and any transaction IDs. Our team aims to resolve all complaints within 24 hours. If you are not satisfied with the resolution, you may request escalation to the bjapp complaints review team, which will conduct a formal investigation and respond within 5 business days.